A: Yes, you can find instructions in the ProviderOne System User Manual. At this Web page, scroll down to Manuals, and the direct link is there: http://hrsa.dshs.wa.gov/providerone/Provider%20training.htm Look for the chapter titled “Maintaining ProviderOne User Accounts.”

Q: What is the batch user on the user type field? We are not a physician’s office – we are a health insurance company. Do we use “batch” or “non-physician”?

A: A batch user submits HIPAA-compliant batches of claims.

Q: Is there a way to print out all the information I entered for each new user? I would like to verify e-mail addresses and so on, and make corrections if needed.

A: You can try two approaches to see if they meet your needs. You can make a screen print of the user details you’ve entered and proofread that. Or you can try exporting to Excel and see if the details you want to verify are included in the file.

Q: When you unlock a user’s account, do they get an e-mail from DSHS with a new temporary password?

A: No. If the system administrator who unlocked the account changes the user’s password, they will need to communicate the new password to the user.

Q: What happens when you lock yourself out of the account that DSHS gave you? Do you have to call DSHS each time to unlock your account until you set your system administrator profile?

A: First of all, it is very important that you use the account that DSHS gave you to set yourself up as System Administrator. Do not continue to use the account that DSHS sent you. Eventually, it will expire. After you set yourself up as System Administrator, we recommend that you set up a second individual in your organization as System Administrator, as well. In the event you lock yourself out, that individual can access the system and unlock your account. Sometimes DSHS may take a couple of days before they get to your request to unlock your account.

Q: Can a group of employees share a login and password if they would all be needing the same profile?

A: This could work as long as only one user is logged in at a time.

Q: What would happen if someone was already logged on and someone else tried to log on?

A: This would not work. Are you looking at setting up many users? If so, you may want to consider the spreadsheet option. You can find information about the spreadsheet at http://hrsa.dshs.wa.gov/ProviderOne/Security

Q: Will ProviderOne replace WAMedWeb and MMIS?

A: Yes.

Q: What is the difference between the user types – batch user and non-physician staff?

A: These fields are for your organization’s use. Non-physician staff are staff who are not physicians. Physician staff are physicians who will be accessing ProviderOne.

Q: Is there a list of definitions for the user profiles?

A: To view a list of ProviderOne Security Profiles, go to: http://hrsa.dshs.wa.gov/ProviderOne/Provider%20Training.htm#Security_Training_Materials Click on Security and then click on ProviderOne Security Profiles.

Q: When setting up a new user, the password I provide will not go anywhere because ProviderOne will override it and the employee will have to make their own later, correct?

A: You are correct. You can override this by resetting the password after you approved the profiles. This will give your user immediate access. If you do not reset the password, then your user will get their password from ProviderOne.

Q: Then you can always use the same password at that point for every user you are setting up?

A: That is correct. You just cannot use the same user name.

Q: When would you use batch user?

A: Batch user is a term used for how an organization will submit transactions.

Q: Is there a time-out period where you have to re-log on to ProviderOne?

A: ProviderOne times out after 20 minutes of inactivity.

Q: Our clients are having issues with the enrollment process for ProviderOne, where the system is requiring the following information from RelayHealth:

· Software version

· Protocol name

A: If the provider will exchange all HIPAA transactions via their clearinghouse, the provider can leave this information blank (this is Step 12).

However, if the provider will exchange any HIPAA batch transactions directly with DSHS, they need to choose “Web Batch” or “FTP Secured Batch” as an EDI Submission Method in Step 11, and they must complete Step 12 with information about the software they use. If the provider does not have their software information on hand, we suggest they contact their IT system support personnel for the information before proceeding.