ProviderOne

Provider Registration

Frequently Asked Questions (FAQs)

Last Updated 11/3/09

We raised a concern about whether DSHS has addressed the issue we’ve already experienced with registering users. When we registered a group of 15 users, we were sent 30 separate envelopes. Fifteen had welcome letters, and 15 had passwords. There was absolutely no way to link which password went to which user, since they all came to the same address. Before we register 300 users, we want to be sure we aren’t going to get this repeated with 600 pieces of useless mail.

Q: What is the deadline for registration?

A: To ensure continuity in payment, DSHS recommends you complete the following readiness activities before go-live so you are prepared to focus on ProviderOne system training and final transition activities.

1. Set up your staff who will need access to ProviderOne registration, maintaining any changes to your provider file, checking client eligibility, accessing remittance advice, reviewing and adding DSHS taxonomies, and submitting transactions. For more information and to get started, visit ProviderOne Security: http://hrsa.dshs.wa.gov/ProviderOne/Security.htm

2. Complete ProviderOne registration for each "pay to" NPI to ensure we have the correct information that could affect payments. You should verify information on where your payments will be sent and report missing data such as NPIs. You should also indicate how you will bill DSHS so we know if you will need a Trading Partner Agreement. You can also learn the DSHS taxonomies associated with your organization and add additional taxonomies you will need for billing us. Specific registration instruction vary by billing submission method and are available at: http://hrsa.dshs.wa.gov/ProviderOne/Registration.htm

3. Learn how you can retrieve the new ProviderOne client ID numbers before and after ProviderOne is put into operation. Read our fact sheet DSHS is Changing to a New Client Identifier at: http://hrsa.dshs.wa.gov/providerone/Providers/Fact%20Sheets/FactSheets.htm

4. Learn about using taxonomies in ProviderOne. Read our fact sheet Using Taxonomy in ProviderOne at: http://hrsa.dshs.wa.gov/providerone/Providers/Fact%20Sheets/FactSheets.htm

5. Modify and test HIPAA batch files to ensure formats comply with the new ProviderOne requirements. All transaction types must successfully test before you can submit or receive transactions – including batch eligibility inquiries (270/271). Providers who have started testing are experiencing high rates of first time failures. It's critical file structures and systems are modified and pass testing so you can get paid in ProviderOne. Each transaction type has a HIPAA Companion Guide with instructions on modifying files and testing. We strongly urge you to carefully read and follow the Companion Guides to be successful. The guides are posted at: http://hrsa.dshs.wa.gov/dshshipaa/

Q: We raised a concern about whether DSHS has addressed the issue we’ve already experienced with registering users. When we registered a group of 15 users, we were sent 30 separate envelopes. Fifteen had welcome letters, and 15 had passwords. There was absolutely no way to link which password went to which user, since they all came to the same address. Before we register 300 users, we want to be sure we aren’t going to get this repeated with 600 pieces of useless mail.

A: DSHS has changed to an email process for notifying users of their domain name and password. When you add a user to ProviderOne, you are required to enter an mail address. Once you add the user, an email is sent almost immediately to the email you provided with the domain name information. Within about five minutes, a second email with password information is set. If you are setting up multiple users to the same email address, you can match the domain and password emails by the identical reference number in the bottom left corner of the email.