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DSHS Client Information Medicaid ID will Change
The transition to the Services Card will occur at the same time the new system is implemented. For system implementation timeframes, please visit our projected schedule page. What you should know about the Services Card:
Please note: If you currently receive a check with your MAID, your check will be mailed separate from your Services Card.
For more detailed information, read this fact sheet written for our state and community partners:
You can also read a press release on Medicaid switching to plastic identification cards in 2010.
Please help us inform DSHS clients Please help us spread the word about the change to the new client Services Card. The following materials are available to share:
Client Advocates/General Interest: The ProviderOne project has established an e-mail distribution list dedicated to our community partners - advocacy groups, state and local agencies, and other interested parties around Washington. This list will be used to provide periodic ProviderOne project updates about current timelines and the new client Services Card that will replace the Medical Assistance ID card when the first phase of this project is implemented. Join or leave at http://listserv.wa.gov/archives/providerone_communications.html
Questions and Answers In September, DSHS mailed all eligible Medicaid and GAU clients the following:
Q: I received a notice in September that new Services Cards were coming soon. When will the cards be issued? A: The issuance of new medical assistance ID cards (called the Services Card) will coincide with the transition to a new provider payment computer system next year. Please visit our Projected Schedule page for the most current information on implementation. In September when you received the notice that the cards were coming soon, we expected that the new system would be put into operation by the end of the year. We now know that it will be sometime early next year. We are currently working on the transition schedule. Once we have the new timeline, we will publish information on this site and send an update to those who have subscribed to our email list. Q: I read on the Internet that I would receive my card in 7- 10 days. When will the cards be issued? A: The information you saw on the Internet about clients receiving their card in 7-10 days was meant to inform the community about some of the differences from the paper Medical Assistance ID (MAID) issued today and the new Services Card after the transition is complete. The issuance of the Services Card will coincide with the transition to a new provider payment computer system next year. Once the new payment system and Services Cards are put into service, newly eligible clients – or clients requesting a replacement card - will receive their Services Card in about 7-10 days.
Q: How will I know when DSHS plans on sending me my Services Card? A: DSHS will send Medicaid and General Assistance Unemployable clients more information once the transition schedule has been finalized, including when they can expect to receive their new Services Card. The information will also be published on our website http://hrsa.dshs.wa.gov/providerone/Clients.htm
Q: Should I start using the Services Card as soon as I receive it? A: At first, when you have both a Services Card and a MAID, you should take both cards with you to any medical, dental or vision appointment. Once you no longer have a current MAID, just use your Services Card. Provider organizations may also find the questions and answers about the Services Card and card readers helpful at http://hrsa.dshs.wa.gov/providerone/Providers/Q&A/FAQs%20-%20Services%20Card%20and%20Reader.htm
Additional Fact Sheets That May Interest You:
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