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Quick Links:

Providers access ProviderOne at: https://www.waproviderone.org/

Note: To access ProviderOne your organization must provide you access by completing the steps outlined on our Security page.

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Provider Training, Resources and Assistance

Information to Prepare for ProviderOne

DSHS is offering a variety of training opportunities, information and tools to assist providers in preparing for ProviderOne. Training resources and opportunities are offered in a variety of formats so you can select the type that best fits your learning style (manuals, live webinars, tutorials, etc.).

ü Security - Setting up Your Staff to use ProviderOne

ü Registration - Verify and Maintain Information in Your Provider File

ü System Training Resources and Opportunities

ü Readiness Assistance to Prepare for ProviderOne:

Slides and FAQs from previous readiness activities:
- General Readiness Tasks and Cutover Schedule
- Tips and Trouble Shooting for Completing ProviderOne Security
- Tips and Trouble Shooting for Completing ProviderOne Registration
- Using Taxonomy and Other New Identifiers to get Paid
- HIPAA Batch EDI Tips and Trouble Shooting for Successful Testing

System Training Resources and Opportunities
Select the materials, resources and opportunities that best suit your learning style.

Webinars:
DSHS explains "how to" while providers view the actions taken. During live webinars, you can ask questions.

Live System Training Webinar Schedule

Recorded Webinars "E-Learning" - view them on demand
Slides used during System Training Webinars

Live "Cooking Show Style" Training Opportunities

2 Opportunities planned: One in Spokane and one in Tacoma. Locations, times, and details to be determined.

Tutorials:

Self-Paced Provider System Tutorials (Depending on your system configuration, you may see pop-up warning messages associated with the Flash Player. These warnings do not affect the performance of the tutorial, and can be safely ignored each time.)

Manuals:

ProviderOne System User Manual

Questions & Answers:

Please visit our Q&A page

Related Materials:

Security Training Materials

Learn how to set up security in ProviderOne
Select the materials, resources and opportunities that best suit your learning style.

For step-by-step Security instructions, visit our Security page

Webinars:
DSHS explains "how to" while providers view the actions taken. During live webinars, you can ask questions.

Live Webinar Schedule for Security Tips and Trouble Shooting
Slides used during May 2009 Security Webinars

Tutorials:

Self-Paced Security Tutorial (Depending on your system configuration, you may see pop-up warning messages associated with the Flash Player. These warnings do not affect the performance of the tutorial, and can be safely ignored each time.)

Manuals:

DSHS ProviderOne Provider Registration and Security Administration Manual (Security Administration Information begins on page 121.)

Questions & Answers:

Security FAQ's developed from the Webinars

Security Related Materials:

Registration Training Materials

Learn how to complete registration in ProviderOne
Select the materials, resources and opportunities that best suit your learning style.

For step-by-step instructions visit our Registration page and select the link for how you plan to submit transactions in ProviderOne.

Webinars:
DSHS explains "how to" while providers view the actions taken. During live webinars, you can ask questions.

Live Webinar Schedule for Registration Tips and Trouble Shooting
Recorded Webinars "E-Learning" (each registration step can be viewed on demand)
Slides used during May 2009 Registration Webinars

Tutorials:
Self-paced online tutorials. (Depending on your system configuration, you may see pop-up warning messages associated with the Flash Player. These warnings do not affect the performance of the tutorial, and be safely ignored each time.)

Group Provider Registration Tutorial

Individual Provider Registration Tutorial

Manuals:

DSHS ProviderOne Provider Registration and Security Administration Manual

Questions & Answers:

Registration FAQ's developed from the Webinars

Registration Related Materials:

Fact Sheet that describes the information you will need to register

Ten Common Problems Providers Face in the Registration Process

ProviderOne URL to register: https://www.waproviderone.org

If you have questions, please:

It’s important to us that you have access to staff who can answer your questions about ProviderOne. However, we want you to know that we are experiencing a high volume of contacts and are currently reallocating and training additional staff to assist you. For the quickest response, we suggest you use email when possible and include key information in the subject line.

Security questions and login issues provideronesecurity@dshs.wa.gov [1-800-562-3022 select option 2,4,1]

Registration process, change an NPI or Tax ID number providerenrollment@dshs.wa.gov [1-800-562-3022 select option 2,4,2]

HIPAA EDI Gateway, setting up SFTP, or missing/bad 997 file [1-800-562-3022 select option 2,4,3]

HIPAA testing issues hipaa-help@dshs.wa.gov [1-800-562-3022 select option 2,4,4]

ProviderOne general questions providerone@dshs.wa.gov [1-800-562-3022 select option 2,4,wait]

Join the provider readiness email distribution list!

The ProviderOne project has established an email distribution list dedicated to provider readiness activities.

Please pass this link on to providers or anyone that may be interested in receiving updates on provider readiness activities for ProviderOne. You may join or leave this list anytime at:

http://listserv.wa.gov/archives/providerone_provider_readiness.html